Frequently Asked Questions
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Do you have a Guarantee Policy?
We offer a 100% satisfaction guarantee. If for any reason you are
not happy with your order, you will be refunded in full provided
you send your order back within 7 days. All you need to do is contact
us and we will send you instructions on how to return any part
of your order.
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What size are the prints?
We offer seven art print sizes to suit almost any wall space, from
a small bedroom to a spacious hotel lobby. Each of our size categories
is based on the size of the art print without matting or framing.
Be sure to consider the mat and frame widths to calculate the final
dimensions.
For example, and 8" x 12" print with a 2" mat and
1" frame (add 3 inches for each side = 6 inches total) would
become a 14" x 18" final framed print.
|
Small |
8" x 12" |
|
Small |
9" x 12" |
|
Medium |
12" x 16" |
|
Medium |
12" x 18" |
|
Large |
16" x 24" |
|
Large |
18" x 24" |
|
Extra Large |
20" x 30" |
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What kind of paper is used?
We use a heavy weight, neutral white Premium Archival Matte Paper engineered for accurate color reproduction that provides high contrast and crisp reproduction of high-resolution images. This acid-free paper is ideal for a variety of fine art applications with long-lasting archival quality.
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What is a Giclee?
Our giclee prints (pronounced "gee-clay") are created from high-resolution digital images, using the best quality ink and paper stock available. This process results in color resolution that far exceeds any other type of image printing. The Giclee prints are generated on a pair of state of the art wide format ink jet printers. These printers are able to produce amazingly detailed prints of both works of fine art and photographs. For our printing jobs, we exclusively use archival quality pigmented inks. This guarantees you a long-lasting museum quality work of art.
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What is included with my framed art print?
We professionally frame, mat (if selected), and mount your image, allowing you to hang your art as soon as it arrives.
This service includes:
- 3/16" acid-free foam core backing
- 1/8" clear acrylic UV-resistant glazing (where applicable)
- Acid-free backing mats
- Dust covers (not included with metal frames)
- Wall savers
- Screws and wire
Please be aware that the cost of this process is proportionally related to the size of your image.
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How long will my print last?
All of our fine art prints are created using cutting-edge technology from high-resolution digital images, using the finest quality archival and paper stock available, resulting in color saturation and image detail capture that exceeds other types of image reproduction. We only use only premium quality pigmented inks guaranteeing true long-lasting archival colors. You are guaranteed museum-quality artwork that will retain its quality for many, many years.
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What Credit Cards can I use?
We accept VISA, MasterCard and American Express on our secure website.
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Is my Credit Card safe?
All Printscapes.com online store transactions are processed through Authorize.net using SSL (Secure Sockets Layer) encryption and a secure server. This standard of protection is used throughout the Internet at all major e-commerce sites. You can be sure that your information is as safe and secure as possible. Our secure certificate is issued by Verisign. Click the seal below if you want to verify our security.
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Do I have to pay sales tax on my order?
Sales tax is added to orders billed or shipped to Hawaii regardless of where the purchase originates. At this time, all other orders do not incur sales tax.
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What are the Shipping Charges?
|
Order Total |
Please Add |
|
Order Total |
Please Add |
|
up to $25 |
$7.95 |
|
$150.01 - $175 |
$27.95 |
|
$25.01 -$50 |
$11.95 |
|
$175.01 - $200 |
$29.95 |
|
$50.01 - $75 |
$14.95 |
|
$200.01 - $225 |
$31.95 |
|
$75.01 - $100 |
$17.95 |
|
$225.01 - $250 |
$33.95 |
|
$100.01 - $125 |
$21.95 |
|
$250.01 - $275 |
$36.95 |
|
$125.01 - $150 |
$24.95 |
|
$275.01 - $300 |
$38.95 |
|
|
|
|
Over $300 |
Add 12% |
All prices are calculated in United States Dollars (USD).
** Oversize frames (united inches) will be subject to a size based
surcharge due to additional shipping charges: $5 for frames 50"-55",
$15 for frames over 55"-65", and $50 for frames over 65"-90".
Above charges apply to U.S. 48 contiguous states. Orders to HI,
AK, PR, VI, and Canada are shipped by U.S. Postal Service. Add 30%
of merchandise total. ($14.50 min.) APO&FPO ($8.00 min.). Express
service to these locations available at current list rates of carriers.
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When will my order be shipped?
Most orders will ship from our facilities within 4 business days.
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What if my order arrives damaged or is incorrect?
It won't! Because we use such sturdy cardboard packaging for your order it is very unlikely it will be damaged. However, in the rare situation where your order is damaged on delivery, just notify us within 7 days and we will provide return instructions.
Sample Packaging
You must return the print using the original packing materials. (Please note: If you use tape to secure the art, please be sure it does not touch the acrylic glazing.)
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Where are is Printscapes.com located?
We are located in Honolulu, Hawaii at the following address:
Mail: |
Printscapes.com
A division of Pacific Stock, Inc.
7192 Kalanianaole Highway, Suite G-230
Honolulu , Hawaii 96825 USA |
E-mail: |
support@printscapes.com
|
Toll Free: |
(888) 396-0396
|
| Phone: |
(808) 394-6300 |
| Hours: |
Monday - Friday 8:00AM - 4:00PM, Hawaii
Standard Time |
Fax: |
(808) 394-5200
|
Please do not send return orders to this address. For return orders please contact us first and we will provide you with instructions on how and where to return your order.
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