Do you have a Guarantee Policy?
We offer a 100% satisfaction guarantee. If for any reason you are not happy with your order, you will be refunded in full provided you send your order back within 7 days. All you need to do is
contact
us and we will send you instructions on how to return any part of your order. Sales are final on custom orders.
What size are the prints?
We offer a variety print sizes to suit almost any wall space, from a small bedroom to a spacious hotel lobby. Each of our prints is sized based on the dimensions of the print alone without matting or framing. Be sure to consider the mat and frame widths to calculate the final dimensions. For example, and 8" x 12" print with a 2" mat and 1" frame (add 3 inches for each side = 6 inches total) would become a 14" x 18" final framed print. Also, keep in mind that sizes may very depending on the aspect ratios of each image. For example, one image may print as an 8" x 12" while another may print as a 9" x 12".
What kind of paper is used?
We use a heavy weight, neutral white Premium Archival Matte Paper engineered for accurate color reproduction that provides high contrast and crisp reproduction of high-resolution images. This acid-free paper is ideal for a variety of fine art applications with long-lasting archival quality. We also offer a variety of other paper styles for our pre-framed art and custom orders, which is described in the Fine Art Preview of each pre-framed piece.
What's A "Rabbet?"
The rabbet is the recess on the back inside edge of the frame, into which the artwork fits. On Printscapes.com, "rabbet size" refers to the depth of this recess. For most framing projects, any rabbet size is fine.
Metal Frames:
Most of our metal frames have enclosed rabbets (see diagram). When you're framing a very thick piece - like a stretched canvas - in a metal frame, be sure to choose one with a rabbet that will accommodate the thickness of the piece. Most wood frames have open rabbets, so they will work for almost any framing project.
![[Wood and Metal Rabbet Example]](images/rabbetexample.gif)
What is a Giclee?
Our giclee prints (pronounced "gee-clay") are created from high-resolution digital images, using the best quality ink and paper stock available. This process results in color resolution that far exceeds any other type of image printing. The Giclee prints are generated on a pair of state of the art wide format ink jet printers. These printers are able to produce amazingly detailed prints of both works of fine art and photographs. For our printing jobs, we exclusively use archival quality pigmented inks. This guarantees you a long-lasting museum quality work of art.
What is included with my framed art print?
We professionally frame, mat (if selected), and mount your image, allowing you to hang your art as soon as it arrives.
This service includes:
- 3/16" acid-free foam core backing
- 1/8" clear acrylic UV-resistant glazing (where applicable)
- Acid-free backing mats
- Dust covers (not included with metal frames)
- Wall savers
- Screws and wire
Please be aware that the cost of this process is proportionally related to the size of your image.
What types of glass do we offer?
All of our pre-framed art at Printscapes.com is framed using 1/8" clear acrylic Ultra Violet (U/V) resistant glass. We also offer regular glass, non-glare glass, Ultra Violet (UV) glass and combinations thereof. The type of glass to use depends on what type of artwork you have and the environment where it will be hung. For example, acrylic glass will cause minimal damage to artwork if the picture should ever fall. Artwork that will be exposed to a lot of sunlight or florescent lighting should be framed with Ultra Violet (UV) glass which helps reduce fading of the images. Artwork that gets a lot of overhead lighting exposure should be framed with non-glare Glass.
How long will my print last?
All of our fine art prints are created using cutting-edge technology from high-resolution digital images, using the finest quality archival and paper stock available, resulting in color saturation and image detail capture that exceeds other types of image reproduction. We only use only premium quality pigmented inks guaranteeing true long-lasting archival colors. You are guaranteed museum-quality artwork that will retain its quality for many, many years.
What Credit Cards can I use?
We accept VISA, MasterCard and American Express on our secure website.
Is my Credit Card safe?
All Printscapes.com online store transactions are processed through Verisign using SSL (Secure Sockets Layer) encryption and a secure server. This standard of protection is used throughout the Internet at all major e-commerce sites. You can be sure that your information is as safe and secure as possible. Our secure certificate is issued by Verisign. Click the seal below if you want to verify our security.
Do I have to pay sales tax on my order?
Sales tax is added to orders billed or shipped to Hawaii regardless of where the purchase originates. At this time, all other orders do not incur sales tax.
When will my order be shipped?
Most orders for single prints will ship from our facilities within 4 to 7 business days. Turnaround on larger orders for commercial clients will depend on the number of pieces ordered.
What if my order arrives damaged or is incorrect?
It won't! Because we use such sturdy cardboard packaging for your order it is very unlikely it will be damaged. However, in the rare situation where your order is damaged on delivery, just notify us within 7 days and we will provide return instructions.
Sample Packaging
![[Example Shipping Materials]](images/shipping.jpg)
You must return the print using the original packing materials. (Please note: If you use tape to secure the art, please be sure it does not touch the acrylic glazing.)
Where are is Printscapes.com located?
We are located in Honolulu, Hawaii! However, depending on your frame and mat selections, your order my ship from various warehouses. We currently have distributors in High Point, NC and Honolulu, HI.
